Terms and Conditions
Please note, we advise all customers to carefully read the below Terms and Conditions before placing an order with Kate Ruth Romey. Once an order is placed you have signified your acceptance to be bound by the latest Terms and Conditions.
Kate Ruth Romey reserves the right to change these terms and conditions at any time. Any such changes will take effect once posted on the website, and it is your responsibility to read the terms and conditions on each occasion you use this website.
All orders placed with Kate Ruth Romey will be subject and in accordance with these Terms and Conditions. We reserve the right to cancel an order at any stage.
PDF Proofs are sent via email, unless specifically requested. Great care is taken to ensure all information is accurate, however it is ultimately the responsibility of the client to check layout, wording, spelling and grammar. If designs are approved and signed off with type errors and subsequently printed, Kate Ruth Romey takes no responsibility, and will not be liable for any resulting cost. If replacements are required they will be charged for in full. Therefore we would always encourage that you check spelling and wording thoroughly, and perhaps have a friend check it over too.
Please note that the colour that appears on your computer screen will differ from printed colour copies (the difference between colour with light shining through, and pigment on paper), we recommend ordering a printed sample of your stationery if you are uncertain about the colour, or are trying to match to a specific swatch.
Design and proofing is timely, and has been factored in to pricing, we provide 3 free proofs and 2 proof revisions, from thereafter proofs are charged at £15.00. Therefore we would recommend that you carefully read the text to check for spelling errors, and clearly notify us of any information that you feel needs to be added, or indeed taken out. Any delay in returning approval of proofs may result in a delay to producing your order.
Quotes and Payment:
Upon approval of the quote sent by Kate Ruth Romey a non-refundable 50% deposit of the estimated bill will be required before any design work can commence. Once final proofs have been agreed the remainder will be paid before printing begins.
All costs are quoted in and are to be paid in pound sterling, by cheque or bank transfer.
From approval of your final proof, and a full payment, your wedding stationery will be ready for collection or delivery within 2-4 weeks. If you are working to a tighter time scale we are happy to accommodate, but some schedules may incur a rush fee. Please mention your time scale on your initial enquiry.
Kate Ruth Romey cannot be held responsible for any delay to delivery as a result of late payment.
All stationery artwork and designs are copyright of Kate Ruth Romey, they may not be reproduced in any form without prior permission from Kate Ruth Romey. Any improper or illegal use of the stationery, artwork or designs will be pursued.
It is the clients’ responsibility to get permission to reproduce any copyrighted material, such as the words of hymns or poems which are to be featured in the stationery.
It is advisable, when determining quantities, to factor in extras for handwritten errors, or changes to your guest list. Remember you don’t need one invitation per person, only one per household.
We advise that orders should be placed to allow 4-6 weeks for delivery before your wedding date. This is to allow time for those rare instances where – for whatever reason – orders require amending.
The utmost care is taken when packaging your stationery, and will always been delivered using a secure method: whether that be by Royal Mail Special Delivery (a minimum charge of £18.00), Courier or hand delivery within zones 1-4. For Royal Mail and courier deliveries a signature will be required, so it is best to provide an address where someone will be able to sign, be that a work address or friend’s house.
Cancellations, Loss or Damage:
If a job is cancelled before the full print run no further charges will apply, but the deposit will not be refunded. However once proofs have been approved and the print run has commenced the full amount will be charged.
Kate Ruth Romey cannot be held responsible for any loss or damage once your order has been dispatched.
Kate Ruth Romey reserves the right to use any stationery we create for you to promote our products and services. However we will never share any of your personal information with third parties.